Frequently asked questions

Per area. A room, a hallway, a set of stairs or a large rug each count as one area. Tell us what you’ve got in the quote form and we’ll text you the price.

About 25 minutes per room once we’re set up. A typical three-bedroom home with a hallway and stairs takes two to three hours.

Most carpet is dry in 3 to 6 hours. Upholstery is usually similar. Open a window or run the heat or a fan and it goes faster. You can walk on carpet right away in clean socks.

Yes. We use plant-based cleaning solutions that are safe for kids and pets, and we rinse them out with hot water, so nothing sticky is left behind to attract dirt.

A quick vacuum helps. Please move small things like toys, plants and breakables. We can work around big furniture or move lighter pieces for you. Very neglected carpet may need extra vacuuming, and we’ll tell you before we start if it does.

We walk through the job with you before we start and again when we’re done. If anything isn’t right, we fix it on the spot or come back. If we still can’t make it right, you get a full refund.

On a sofa that gets daily use, usually yes. Clean fabric is at its most absorbent, so the first spill after a clean soaks in fast. Ultra Protection gives you time to blot it up. See the Ultra Protection page for how it works.

Sofas, sectionals, loveseats, armchairs, recliners, dining chairs, ottomans, headboards and mattresses, in most fabrics and leather. Send us a photo of the tag if you’re not sure.

Usually, yes. We treat the source with an enzyme pre-treatment and flush it out. Old accidents that have soaked deep into the cushion foam can leave a faint mark, and we’ll tell you honestly what to expect before we start.

On upholstery, almost always. Sofas and dining chairs get spills, body oils and pet hair every day, and they’re expensive to replace. On carpet, it’s most worth it on light colours, stairs and hallways.

It does the same job. Scotchgard is a brand name; Ultra Protection is what we call the protector we use.

It wears down with use and cleaning, so it lasts longer on a formal chair than on the family couch. Most people reapply it each time the piece is professionally cleaned.

No protector makes fabric stain-proof. It buys you time. Blot spills quickly and most will come up without a trace.

Yes. You get a dated invoice that lists what was cleaned, which is what most landlords ask to see.

Often, yes, but those days fill up first. Book a week or two ahead for the 30th, 31st or the 1st.

No. Many move-outs are done with a lockbox or a key left with the building manager. We’ll text you when we start and when we’re done.

Yes. We can invoice the management company directly and handle repeat turnovers across buildings.

Most grout comes back a long way. Grout that’s stained deep or crumbling may need re-colouring or re-grouting, and we’ll tell you during the walkthrough.

For kitchens and entryways, yes. Sealer slows down how fast the grout soaks up dirt again. Ask your technician about it when you book.

Tell us what you have first. Marble, limestone and travertine are sensitive to acidic cleaners, so they need a different process.